1. Adding a product to your Order:

Add products to your 'Order' by clicking on the icons labeled 'add to order' associated with each product. Please then follow these easy steps to complete your purchase.

Step1: Finalize Items

Add your product to the online ordering system then select the 'Order' link at the top right of the screen to go to the 'Order'  page.

If you would like to modify the quantity of an item you are ordering or remove an item completely from your order you can do this on the 'Order' page. Either click on 'Remove' next to the item you would like to remove or to change the quantity ordered, simply change the number under 'Qty' and select the 'Update Quantities' button.

Once you have specified the items and quantities of each you would like to order, select 'Check out' button to continue to step 2.

Step 2: Log in

If you have already registered as a shopper with us, login using your email address and password selected. Then click on the 'Login' button to go to the next step. As a registered Shopper, your shipping and billing details will automatically be inserted into the online order form for you to confirm before finalizing the purchase.

If you have not yet registered, you can either do this now or do it later when you continue with the purchase process.

Step 3: Enter Address and Login Details

Here we need the delivery details (the address the order should be delivered to) and the shopper details (the details of the person placing the order).

A login password is also required which will be used for future purchases so that you do not need to enter these details again. Your details will automatically be inserted for you to confirm.

Continue by selecting the 'Checkout' button.

Step 4: Confirm Details

Confirm details as per the previous screen. You can return to update and make changes.

Here you will also need to select the method of delivery you would like to use for delivery of your order.

Once you have chosen your delivery method, we can provide you with a final cost of your order - including VAT (If applicable) and shipping costs - before finalizing your order. This page displays the shipping and billing details for you to check before submitting your order for processing. If all the details are correct and you are satisfied with the total cost of your order, selecting the 'Buy Now' button.

Step 5: Payment Details and Order Submission

This is the final step in your ordering process. You will be required to enter your credit card details on this screen before submitting the order. You can put your mind at ease when ordering from our website using the PAD online ordering system. Type in your credit card details in this step and click on 'Buy Now' to submit your order.

Step 6: Order Confirmation

Once you've submitted your order, an order confirmation page will be displayed to let you know that your order has been received. You will also receive an email at about the same time that includes a link to the order confirmation page. This link enables you to access your order details at any time. Your order confirmation page also serves as your online receipt for your purchase.

2. How do I cancel an order?

If you have received an order confirmation from us via email, you can click on the link enclosed in the email you received. The link should take you to your online receipt, which provides you with a 'cancel' button. Click on the 'cancel' button on your online receipt to cancel your order. Please note that you cannot cancel an order once you have received a 'shipped' notification. You will need to read our 'Return Policy' in this case. 

3. I would like to report a problem with the website site.

We have gone through the website site to make sure you don't experience any problems during your time with us. If however, you do experience a glitch, please let us know what the problem was and where you experienced it.  

4. I would like to register a complaint!

If you are unhappy, we are unhappy and we would like to change that and ensure you come back to our website. 

5. I haven't received my order yet!

If you did not receive a 'back order' notification or a 'shipment' notification from us, please contact us as soon as possible.  

6. My question or concern has not been addressed here!

If you've gone through this list of possible concerns and you don't find yours addressed by any of the above, please contact us directly with your questions, concerns or comments!